Great American Cookies Launches Search for Wow! Customer Service Experiences

Great American Cookies Launches Search for Wow! Customer Service ExperiencesATLANTA  (Restaurant News Release)  Great American Cookies today announced the introduction of a new online video contest celebrating exceptional customer service experiences at the company’s nearly 300 locations across the country.  The Wow! Share the Fun video contest is open to both Great American Cookies customers and employees and continues through March 31, 2011.

During the contest period, participants can visit and upload a short video (less than three minutes in length) recounting their Wow! customer service experience. Visitors to the website will be able to vote for their favorite entries throughout the contest.

To reward entrants for their creativity and passion for the brand, Great American Cookies will award one lucky winner each month throughout the contest a $150 American Express® gift card. At the end of the contest, one of these monthly winners will receive $1,000 American Express® gift card.

“Providing top-notch customer service is a hallmark of the Great American Cookies brand and is just one of the ways that we share the fun of cookies,” said Jenn Johnston, chief marketing and operations officer for GFG Management, LLC. “We created this contest to not only recognize our outstanding owners and their employees, but also encourage and reward our customers for letting us know about experiences in our stores that ‘wowed’ them.”

Additional contest entry rules and details can be found at and the brand’s Facebook® fan page (  Customers can also stay up to date on all of Great American Cookies’ new products and promotions by following the brand on Twitter ( or by joining Great American Cookies’ e-mail fan club (CookiE-mail).

About Great American Cookies®

Founded in 1977 on the strength of an old family chocolate chip cookie recipe, Great American Cookies has set the standard for gourmet cookie sales in a fun, celebratory environment. For over 30 years, Great American Cookies has maintained the heritage and integrity of its products by producing proprietary cookie dough exclusively from its plant in Atlanta. Great American Cookies is known for its signature Cookie Cakes, trademark flavors and menu of delectable products baked fresh in store. Great American Cookies currently operates in mall-based locations across the United States, as well as internationally in Bahrain, Canada, Guam, Mexico and the United Arab Emirates.

About Global Franchise Group, LLC

Global Franchise Group, LLC is a strategic brand management company with a focus on franchising. The company owns a portfolio of franchise brands that includes five quick service restaurant (QSR) franchise concepts: Great American Cookies®, MaggieMoo’s®, Marble Slab Creamery®, Pretzelmaker® and Pretzel Time®, as well as two retail franchise concepts: TAF® and Shoebox New York®. The brands are managed by GFG Management, LLC, a subsidiary of Global Franchise Group, LLC. Global Franchise Group, LLC is an affiliate of Levine Leichtman Capital Partners, an independent investment firm, with approximately $5 billion of capital under management and substantial franchise management experience.