CraftWorks Holdings Appoints Chief Experience Officer

CraftWorks Holdings Appoints Chief Experience Officer

Josh Kern brings more than twenty years of restaurant expertise to the company’s executive leadership team

CraftWorks Holdings Appoints Chief Experience OfficerDenver, CO  (Restaurant News Release)  CraftWorks Holdings, a restaurant conglomerate with 390 locations across 40 states, has hired Josh Kern as Chief Experience Officer (CXO). In this position, Kern will be responsible for customer-centric strategies to help the brands deliver exceptional customer experience, including oversight for the brands’ strategy, marketing, brewery, culinary and digital efforts. Kern will report to Chief Executive Officer Hazem Ouf.

Prior to joining CraftWorks Holdings, Kern served as Chief Marketing Officer for Cerca Trova Restaurant Concepts, the nation’s largest franchisees of Outback Steakhouse.

As CXO for CraftWorks Holdings, he will oversee and unify superior guest service standards, customer insight and engagement for CraftWorks’ portfolio of brands, including Logan’s Roadhouse, Rock Bottom Restaurants Inc. and Gordon Biersch Brewery Restaurant Group Inc.

“Josh is a seasoned executive who creatively transforms information and data into breakthrough ideas that will strengthen growth across CraftWorks’ network of casual dining and brewery concepts,” said Hazem Ouf, Chairman and CEO of CraftWorks Holdings. “At CraftWorks, our commitment to innovation and quality is a priority across all of our brands. Josh is exactly the right leader to showcase that commitment and build our marketing efforts nationally. We’re pleased to welcome him to our executive team.”

Kern brings more than 20 years of local, regional and national experience to his new role. His former positions have included the VP of marketing for Quiznos, Chief Marketing Officer for American Blue Holdings and Chief Marketing Officer for Consumer Capital Partners, the parent of Smashburger with more than 380 restaurant locations in 35 states and seven countries.

“I have admired the collection of CraftWorks brands both as a consumer and a marketer over the years,” said Kern. “I’m excited to join CraftWorks Holdings during this pivotal time and to work with the leadership team to help reignite the brands and increase relevance with consumers.”

For more information about CraftWorks Holdings, visit

About CraftWorks Holdings

CraftWorks Holdings is the nation’s leading and premier operator and franchisor of full-service dining restaurants, spanning a national footprint of over 390 restaurants and breweries in 40 states and the District of Columbia. The company’s diverse portfolio of restaurants brands includes Logan’s Roadhouse, Old Chicago Pizza & Taproom, and a collection of restaurants-brewery brands, including Rock Bottom Restaurants & Breweries and Gordon Biersch Brewery Restaurants. CraftWorks Holdings also operates a collection of specialty restaurant concepts including Chophouse, Big River Grill, BlueWater Grille, AIA Ale Works, Ragtime Tavern & Seafood Grill, Seven Bridges Grill & Brewery and Sing-Sing, a dueling pianos concept.

Media Contact:
Rachel Treadwell