Boston, MA (Restaurant News Release) Incentivio, the AI-powered guest engagement platform for restaurants, today announced a new integration with Oracle POS, enabling restaurant operators to unify loyalty, gift cards, online ordering, marketing, and Scan to Pay across digital and in-store channels.
The integration allows brands using Oracle to take full advantage of Incentivio’s end-to-end guest engagement platform while maintaining accurate, real-time POS connectivity across all touchpoints.
“With this integration, restaurants using Oracle MICROS Simphony can deliver a truly connected guest journey – from loyalty and gift cards, to ordering, marketing, and payment,” said Sash Dias, Chief Operating Officer at Incentivio. “It’s about removing friction for both guests and operators while giving brands more control over their data and guest relationships.”
A Seamless Loyalty Experience, Everywhere Guests Order
With the Incentivio + Oracle integration, restaurants can deliver a fully connected loyalty experience online, in-app, and in-store. Guests can earn and redeem loyalty offers across all channels, while staff can quickly look up loyalty members at the POS using a phone number, email address, or by scanning a QR code or barcode from the mobile app. New loyalty members can also sign up directly in-store via the POS or through the restaurant’s app or website.
Branded Online Ordering and Mobile Apps with Real-Time Menu Sync
Restaurants can launch fully branded online ordering and mobile app experiences powered by Incentivio, with menus that automatically sync with Oracle. This ensures accurate pricing, real-time availability, and proper handling of 86’d items and menu configurations across all ordering channels.
360-Degree Gift Card Capabilities
The integration supports Incentivio’s full gift card suite, allowing guests to purchase and redeem gift cards seamlessly online, in-app, and in-store. Guests can buy physical gift cards in-store or send digital gift cards to friends and family, which can be redeemed at any restaurant location. Physical gift cards can also be added to a mobile wallet for digital purchases. For operators, the integration includes centralized gift card reconciliation and the ability to manage gift card liability across all locations using ACH money movement.
Data Ownership, Marketing, and Actionable Insights
Through Incentivio’s CRM and marketing capabilities, restaurants retain ownership of their first-party guest data while gaining insights into loyalty engagement, offer performance, and guest behavior. Operators can use this data to power more personalized marketing campaigns and make informed decisions that drive repeat visits and increased lifetime value.
Scan to Pay for Faster, More Flexible Checkout
The integration also enables Incentivio’s Scan to Pay functionality, allowing guests to preload funds to a gift card or use a saved credit card for fast, convenient payment. Guests can apply loyalty offers ahead of time, which are automatically redeemed at checkout, creating a smoother and more efficient ordering experience.
About Incentivio
Incentivio helps restaurants unlock the full value of their customer data to drive real, measurable revenue. Our all-in-one digital platform turns every guest interaction into an opportunity – with intelligent loyalty programs, personalized marketing automation, and seamless online ordering, all powered by deep insights and directly integrated with your POS. By making it easy to engage guests at the right moment with the right message, Incentivio transforms one-time visitors into loyal regulars and passive data into profit. It’s a smarter, simpler way to grow your restaurant.
Learn more at Incentivio.com.