Leading Restaurant Guest Intelligence Platform Eliminates the Gap Between Guest Feedback and Operator Response With New iOS and Android App
New York City, NY (Restaurant News Release) Tattle, the leading guest feedback and experience improvement platform for restaurant brands, today announced the launch of the Tattle Mobile App, now available for download on the Apple App Store and Google Play. The app gives restaurant managers and operators instant access to guest feedback, AI-powered action items, and location performance data directly from their phones, enabling faster recovery, tighter accountability, and stronger guest outcomes at every location.
Trusted by more than 250 restaurant brands, including Chili’s, Hooters, MOD Pizza, Scooter’s Coffee, Freddy’s, Red Robin, Mellow Mushroom, Sonny’s BBQ and more, Tattle helps operators close the gap between guest feedback and operational action. The mobile app extends that capability beyond the desktop for the first time, delivering a purpose-built tool for the realities of floor-level restaurant management.
Platform Built for How Restaurants Actually Operate
In a restaurant environment where location managers such as General Managers and Franchisees are on the floor and moving between tasks throughout a shift, the Tattle mobile app eliminates any delay between when a guest issue occurred and when an operator could respond to it.
Managers receive push notifications the moment a critical guest issue is reported, when a repeat customer leaves negative feedback, when a new guest reply is waiting, and when performance trends shift at their location. Morning and evening briefings keep execution consistent across shifts, and quiet hours can be configured per device.
“Restaurant Operations In Your Pocket” is the app’s core promise: staying on top of feedback, coaching teams in real time, and never missing a critical issue.
“The Tattle mobile app brings together everything operators need to run a high-performing location: a unified inbox for surveys and reviews, real-time push notifications for critical incidents, live performance metrics, and AI Coach action items, all in one place on their phone. We’re proud to make this available to every Tattle customer at no additional cost,” said Alex Beltrani, CEO and Co-Founder of Tattle.
Core Capabilities
Unified Feedback Inbox The app consolidates private guest surveys and public online reviews into a single inbox. Managers can respond using AI-drafted replies, saved templates, or manual responses, and can send rewards directly in chat to recover unhappy guests on the spot.
Location Performance Tracking Operators can monitor Customer Effort Rate (CER), Average Score, Top Box Score, Recovery Rate, and estimated Recovered Revenue in real time. Performance is broken down by service channel, including Dine-in, Curbside, and Delivery, so managers can identify gaps quickly and act on them.
AI Coach Action Items Tattle’s AI Coach translates Monthly Objectives into prioritized daily to-do lists within the app. Each action item is tied to guest feedback data and includes links to Knowledge Base references, giving managers the context they need to execute in-shift without additional guidance.
Smart Push Notifications Automated alerts surface critical incidents, loyal guest risk flags, trend changes, and performance milestones as they happen. Managers can configure notification preferences and set quiet hours to match their workflow.
Availability and Pricing
The Tattle mobile app is available now on the Apple App Store (iOS 14+) and Google Play (Android 8.0+). The app is included at no additional cost for all existing Tattle subscribers. Current customers can download the app and log in with their existing credentials immediately.
Restaurant brands not yet using Tattle can request a demo at Get.TattleApp.com/contact-sales.
About Tattle
Tattle is the leading feedback and guest experience improvement platform built for multi-unit hospitality brands. By seamlessly integrating with the restaurant technology ecosystem, Tattle connects brands with their guests at every touchpoint of the guest journey. Tattle’s AI can instantly translate guest feedback across all ordering channels to generate location-specific action items, and empowers operations, marketing, and training teams to drive measurable improvements in guest satisfaction and revenue. Currently Tattle is active at over 15,000 restaurant locations, including hallmark brands such as Chili’s, CAVA, Hooters, Freddy’s, Mellow Mushroom and more. For more information, visit Get.TattleApp.com.