Church’s Chicken Announces “New Norm” Hybrid Model

Company blends learnings and forward-thinking approach for doing business

Church's Chicken Announces "New Norm" Hybrid ModelAtlanta, GA  (Restaurant News ReleaseChurch’s Chicken, one of the largest quick-service restaurant chicken chains in the world, is committed to its People First Safety Always Plan as it continues its Transformation Journey that was prompted by the global pandemic. The company continues to take a forward-thinking approach with return-to-office plans and is activating a new balanced Hybrid Model for the company’s Atlanta-based Restaurant Support Center teams. The model recognizes the importance of in-person interactions, while continuing to practice social distancing guidelines.

“As many companies look to create a new normal for employees, Church’s has chartered a course that focuses on sustaining our team members and securing the continuity of our business,” said Karen Viera, Chief People Officer for Church’s Chicken. “The pandemic has reinforced that our organization has to remain nimble, but we’re also taking a forward-thinking approach combined with our related learnings to stay ahead of pace. We are also leaning heavily into our People First Safety Always Plan to guide us through how we’re doing business, as we seek what’s best for all our teams, franchisees, and enterprise.”

Over the past year, Church’s has activated modified schedules for the Restaurant Support Center, which assists team members across the globe. Team members were placed on remote workforce schedules and split schedules depending on current COVID-19 trends and data. The Hybrid Model features three days in-office and two days remote for all teams. The new model will launch in 2022 and enables the company to advance work-life-balance for employees, while enhancing the workability and connectivity of the Restaurant Support Center teams.

“We optimized how we work with the strategies developed in response to the pandemic. We will continue to use this methodology to ensure a win-win environment,” added Viera.

About Church’s Chicken® / Texas Chicken

Founded in San Antonio, Texas, in 1952 by George W. Church, Church’s Chicken® is one of the largest quick-service restaurant chicken chains in the world. Church’s® specializes in Original and Spicy Chicken freshly prepared throughout the day in small batches that are hand-battered and double-breaded, Chicken Sandwich, Texas Tenders, Honey-Butter Biscuits™ made from scratch and freshly baked, and classic, homestyle sides all for a great value. Church’s® (along with its sister brands Church’s Texas Chicken in the Americas and Texas Chicken® outside the Americas) has more than 1,500 locations in 26 countries and international territories. During two national media windows the brand drove sales performance that outpaced the broader QSR category. For more information about Church’s Chicken, visit or follow their Facebook and Instagram pages.

Kim Miller